White Glove Service

By keeping your WordPress core and plugins updated, your site will run fast, last longer and run better. Are your plugins compatible with the latest version of WordPress? Are there major changes in this version of WordPress that will affect your theme in a negative way? No worries, we take care of all this for you with this service. That way you can focus on your business, not hosting and website management.

How it Works

What We Update

We routinely update the WordPress core and the installed plugins. Some restrictions apply to themes with modified E-commerce plugins, custom plugins and applications. In such cases we provide an Extended White Glove service for these needs. This does not include commercial themes (where a license is required), theme bundled plugins where a license is not provided (EX: Slider Revolution, Visual Composer) and E-commerce plugins (EX: WooCommerce, Cart66, etc.) We set up and configure a security plugin on all accounts. For sites we host, we set up offsite and server backups as well as, antivirus protection and filtering for email accounts.

How We Update

We add each site by hand to our WordPress network. We update the plugins as needed and the Core a few weeks after the initial release. We go through each site one by one and update them by hand. If any issues pop up we try to resolve them or revert to the most recent back up and we can put the site into a staging environment and consult with the site owner.

What if My Version of WordPress and Plugins are Really Old?

No problem, once you sign up we’ll take a closer look at the site and consult with you on the next step. We have a WordPress Freshen Up Package that will allot some time for us to put the site into a staging area and update offline. From there we can make the updates and fix any errors that arise without affecting live traffic. In some cases (Our RackSpace Server) you can opt out of the White Glove Service, but it is highly encouraged that you let us update your Core and Plugins.

WordPress Freshen Up Package

Is your version of WordPress and plugins very old and in need of updates? This service allows for us to put your site into a staging area and update your Core, theme and plugins as well as make sure everything is working as expected.

We provide high-quality WordPress hosting with top-notch support.

White Glove Services Included in All Packages:

Free Site Migration

Let our experts migrate your WordPress website from your old server to our server.

Hand Calibrated Set Up

Each install is set up by hand and calibrated for its unique requirements.

Fully Managed

This hosting is fully managed for you. Do you need an email account set up? Just send an email.

24/7 Security Monitoring

Our network of WordPress sites is monitored 24 hours a day and updates are made daily.

Daily Backups

In addition to server backups, your site will be set to backup files and the database to Amazon S3 every day.

WordPress & Plugin Updates

We keep your WordPress core at the latest version as well as keep your plugins updated.

Admin Lockout Releases

Locked out of admin? Not a problem, we’re here to help. Just let us know and we’ll release the lockout.

Stellar WordPress Support

Have questions about WordPress?
We are always here to answer any questions you may have.

Extended White Glove Service Includes:

Premium Theme Updates

Are you using a premium theme and want to keep it updated and secure?

Ecommerce Plugin Support

Keep your Ecommerce plugins like WooCommerce secure and updated.

Site Optimization

Have your site optimized for speed and performance so it loads quickly.

IP Blacklist Monitoring

This service keeps an eye on your IP reputation for your dedicated IP.

Get a fully managed account, suited to your needs