FAQS

Website load times have been identified as a crucial factor to measure the performance of a website. If you are using cheap or slow shared hosting, you are losing out on sales. Managed hosting makes sure that the site is always performing well. Managing your own hosting can take a lot of time. Or you’ll spend a lot of time on the phone and speak to a million different agents each call.

With us, you have one point of contact. Need something done like a DNS change or add an email account? Just say the word, and we’ll make it happen FOR you. We manage your WordPress site, so you can manage your business.

We’ll do everything we can to ensure your WordPress site won’t get hacked. And if your WordPress site somehow does gets hacked, we will fix it…at no additional charge to you.

Content updates and site maintenance are not included in this service. We offer maintenance packages for content updates if needed. Some restrictions apply to themes with heavily modified Ecommerce plugins or customized themes and apps. In such cases we have an extended White Glove service to cover these needs.

You can use any host you wish. We have an a la carte option for all White Glove Services. We’ll add your site to the network and closely monitor it just as if it were on our servers. However, we definitely recommend working with a quality web host.

Yes, you can change your plan at any time. Just shoot us an email and let us know what you had in mind.

We sure do. We’ve been at this a long time and can certainly provide a few contacts you can email who will share their experience with you. Just shoot us an email and we’ll get back in touch with a list of clients.

The bottom line is that we will fix it. We make sure to check each plugin’s compatibility before updating in case it is no longer supported or there are issues that result in a broken site. If something breaks we work to address it right away or contact the developer and let them know of the issue.

You can contact us as much as you want. If your issue is covered by your hosting plan, then we’ll address it ASAP. We want things to get done right and we carefully hand calibrate each plugin and theme we work on.

We sure do. But we prefer to take those on a case by case basis. Just contact us here with your requirements and we’ll get back to you with a tailored plan.